Frequently Asked Questions
Everything you need to know about your Kangol headwear and apparel.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Please refer to our Size Guide for specific conversions between centimeters, inches, and Kangol sizes (S-XXL).
Are the products sold on this site authentic?
Yes, this is the Official Kangol Store. All products purchased here are 100% authentic and feature the iconic Kangaroo logo, representing our heritage of quality and craftsmanship.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, some items may be subject to final sale restrictions.
How should I clean and care for my Kangol hat?
Care instructions vary by material. Wool and felt hats should be spot cleaned with a damp cloth or a soft hat brush. Bermuda and casual fabrics may be hand-washed in cold water. Never machine dry your hats as it can distort the shape.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.